Resume of education and experience


Full Name Alan David Moss
Address 66 Warwick St, Harristown, QLD 4350
Telephone 0467 441 553
Born Manchester, England
Nationality Australian Citizen


Vocational Military, Trade and Technical Qualifications
Undergraduate Bachelor of Business in Human Resource Management and Information Technology Management
Postgraduate Graduate Certificate in Project Management

Professional Memberships

Australian Computer Society
BISCI Registered Cablers Australia
Australian Human Resources Institute
Australian Institute of Project Management

Courses completed

(RAAF) Instrument Fitter Course
Precision Measuring Equipment Technician Course
(TAFE) Technical Communications
Devices and Physics
Aboriginal and Torres Strait Islander Cultural Awareness
(Degree level) Management and Organisational Science
Algebra and Calculus
Engineering Science
Australia, Asia and the Pacific
Introduction to Marketing
Government, Business and Society
Introduction to Business Programming
Data Analysis
Organisational Behaviour
Accounting for Decision-Making
Systems Analysis and Design
Human Resource Management
Database Design
Introduction to Law
Systems Security and Control
Staffing and Remuneration
Information Technology Service Management
People Development
Performance Management
Enterprise Systems in Practice
Workplace Relations
(Industry) Cisco Networking Academy 1
OH&S Training Course (ACT and NSW)
Macintosh Operating System Troubleshooting
JAVA – The Programming Language
Defence Building Emergency Management Course
Lotus Notes Application Development
Windows 2000 Directory Services
Category 5 Data Cabling Course
Optical Fibre Cabling Course
Coaxial Communications Cabling Course
Krone Master Installer – Category 5 Cabling Course
Krone Master Installer – Optical Fibre Cabling Course
BISCI Registration for Underground, Aerial, Structured, Coaxial and Optical Fibre
DETA Crossing Cultures Facilitator Course
DETA Purchasing Course
DETA AO4/AO5 Leadership Development Program
Splunk Basics Course
Microsoft PowerShell Advanced Course
Microsoft Identity Manager Advanced Course
PRINCE2 Practitioner Certification Course

Employment History

Jan 2018 - Present

Computer Systems Officer, Qld Dept of Education

My current role is Directory Services Management within Information Security Services. This involves monitoring and reporting on a range of indicators to ensure the identity and access management systems are functioning optimally

I manage the digital certificates used to secure communication for the identity and asccess control servers.

I represent the IAM Manager on the Change Committee by providing advice when necessary and reporting on change activities related to IAM

I manage operating system and software patching for critical IAM systems that are not part of the automatic patching routine.

I am the Project Manager for SSO Federation projects that involve IAM.

I seek out information on current technologies that might affect IAM and report to the IAM Manager as necessary.

Previously I had an role in IAM Operations and I have experience with all aspects of Identity and Access Management within the Department of Education.

Reporting to: Manager, Identity and Access Management.

Jul 2001 - Jan 2018

Systems Technician, Education Queensland.

My duty statement included: Participate in and be a member of a service team ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards

Ensure that agreed levels of regional service are maintained and contribute to the ongoing development of standardised processes required for the provision of technical support.

Install and maintain systemic management and educational delivery systems in accordance with departmental information standards and policies.

Provide expert technical advice and support on the selection, procurement and installation of new hardware and software, and as well as the enhancement of existing systems.

Advise on, communicate, apply and monitor the implementation of departmental information standards and policies within the region.

Participate in service level and work practice reviews.

Maintain technical proficiency and skills.

Reporting to Regional Technology Manager

May 1993 – Jul 2001

Senior Technical Officer, Information Technology Services Centre, Australian Defence Force Academy

Major Duties: Supervise ITC hardware maintenance staff and contractors.

Develop and supervise ITC hardware maintenance programs within a negotiated budget allocation.

Provide expert advice on ITC hardware acquisition, integration and standardisation.

Maintain and control ITC hardware inventory.

Design and manage major network infrastructure projects.

Manage campus wide building access control system.

Represent the ITSC as a delegate to external committees and organisations.

Reporting to ITSC Manager

Volunteer Positions

In addition to full time paid employment I held the following positions in community organisations:

Committee Member, ACT Educational Information Network Committee. (Provided expert ICT advice and participated in committee decision making for ACTEIN Project)
Chairman of Administration Committee, Anglican Parish Council, Queanbeyan NSW. (Co-ordinated financial planning, asset management and project planning)
Director, Anglican Development Fund, Canberra ACT. (Management oversight, participated in board level planning and decision making)
Council Member, Monaro Regional Health Council, NSW. (Participated in regional health service planning)
RAAF Reserve member. (Various duties. I developed an innovative ITC based training system for Security Police.)
Director, USQ Student Guild (seconded to the Board to assist with change management issues)
Web Administrator, Foster Care Queensland
Member, Queensland State Emergency Service (I performed business analysis and change management to rescue an overloaded emergency response system after Cyclone Yasi in Far North Queensland
Operations Manager, Queensland Government Community Recovery program. (Member of the Regional Incident Management Team for South West Queensland)
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