Resume of education and experience
|Alan David Moss
|66 Warwick St, Harristown, QLD 4350
|0467 441 553
|Military, Trade and Technical Qualifications
|Bachelor of Business in Human Resource Management and Information Technology Management
|Graduate Certificate in Project Management
|Australian Computer Society
|BISCI Registered Cablers Australia
|Australian Human Resources Institute
|Australian Institute of Project Management
|Instrument Fitter Course
|Precision Measuring Equipment Technician Course
|Devices and Physics
|Aboriginal and Torres Strait Islander Cultural Awareness
|Management and Organisational Science
|Algebra and Calculus
|Australia, Asia and the Pacific
|Introduction to Marketing
|Government, Business and Society
|Introduction to Business Programming
|Accounting for Decision-Making
|Systems Analysis and Design
|Human Resource Management
|Introduction to Law
|Systems Security and Control
|Staffing and Remuneration
|Information Technology Service Management
|Enterprise Systems in Practice
|Cisco Networking Academy 1
|OH&S Training Course (ACT and NSW)
|Macintosh Operating System Troubleshooting
|JAVA – The Programming Language
|Defence Building Emergency Management Course
|Lotus Notes Application Development
|Windows 2000 Directory Services
|Category 5 Data Cabling Course
|Optical Fibre Cabling Course
|Coaxial Communications Cabling Course
|Krone Master Installer – Category 5 Cabling Course
|Krone Master Installer – Optical Fibre Cabling Course
|BISCI Registration for Underground, Aerial, Structured, Coaxial and Optical Fibre
|DETA Crossing Cultures Facilitator Course
|DETA Purchasing Course
|DETA AO4/AO5 Leadership Development Program
|Splunk Basics Course
|Microsoft PowerShell Advanced Course
|Microsoft Identity Manager Advanced Course
|PRINCE2 Practitioner Certification Course
|Jan 2018 - Present
Computer Systems Officer, Qld Dept of Education
My current role is Directory Services Management within Information Security Services. This involves monitoring and reporting on a range of indicators to ensure the identity and access management systems are functioning optimally
I manage the digital certificates used to secure communication for the identity and asccess control servers.
I represent the IAM Manager on the Change Committee by providing advice when necessary and reporting on change activities related to IAM
I manage operating system and software patching for critical IAM systems that are not part of the automatic patching routine.
I am the Project Manager for SSO Federation projects that involve IAM.
I seek out information on current technologies that might affect IAM and report to the IAM Manager as necessary.
Previously I had an role in IAM Operations and I have experience with all aspects of Identity and Access Management within the Department of Education.
Reporting to: Manager, Identity and Access Management.
|Jul 2001 - Jan 2018
Systems Technician, Education Queensland.
My duty statement included: Participate in and be a member of a service team ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards
Ensure that agreed levels of regional service are maintained and contribute to the ongoing development of standardised processes required for the provision of technical support.
Install and maintain systemic management and educational delivery systems in accordance with departmental information standards and policies.
Provide expert technical advice and support on the selection, procurement and installation of new hardware and software, and as well as the enhancement of existing systems.
Advise on, communicate, apply and monitor the implementation of departmental information standards and policies within the region.
Participate in service level and work practice reviews.
Maintain technical proficiency and skills.
Reporting to Regional Technology Manager
|May 1993 – Jul 2001
Senior Technical Officer, Information Technology Services Centre, Australian Defence Force Academy
Major Duties: Supervise ITC hardware maintenance staff and contractors.
Develop and supervise ITC hardware maintenance programs within a negotiated budget allocation.
Provide expert advice on ITC hardware acquisition, integration and standardisation.
Maintain and control ITC hardware inventory.
Design and manage major network infrastructure projects.
Manage campus wide building access control system.
Represent the ITSC as a delegate to external committees and organisations.
Reporting to ITSC Manager
In addition to full time paid employment I held the following positions in community organisations:
|Committee Member, ACT Educational Information Network Committee. (Provided expert ICT advice and participated in committee decision making for ACTEIN Project)
|Chairman of Administration Committee, Anglican Parish Council, Queanbeyan NSW. (Co-ordinated financial planning, asset management and project planning)
|Director, Anglican Development Fund, Canberra ACT. (Management oversight, participated in board level planning and decision making)
|Council Member, Monaro Regional Health Council, NSW. (Participated in regional health service planning)
|RAAF Reserve member. (Various duties. I developed an innovative ITC based training system for Security Police.)
|Director, USQ Student Guild (seconded to the Board to assist with change management issues)
|Web Administrator, Foster Care Queensland
|Member, Queensland State Emergency Service (I performed business analysis and change management to rescue an overloaded emergency response system after Cyclone Yasi in Far North Queensland
|Operations Manager, Queensland Government Community Recovery program. (Member of the Regional Incident Management Team for South West Queensland)